Personal data protection
Our company uses, in its activities, personal data of its clients, collaborators or business partners, visitors of our premises as well as persons with whom we negotiated about the conclusion of a contract. We do not underestimate the protection of your personal data and your privacy and we make every effort so that they are secured sufficiently. We handle personal data entirely in compliance with legal regulation in force.
We will clarify in this document which personal data we collect, for which purpose, how we use them, what we do so that they are safe and which rights you can exercise towards us
Who we are? (i. e. personal data controller)
Our company ELKO EP, s.r.o., with its registered office at: Palackého 493, 769 01 Holešov - Všetuly, Company ID-No.: 255 087 17, entered in the Companies Register kept by the Regional Court in Brno, Section C, Insert 28724, is the personal data controller.
At the end of this document, you will find all contacts to our company.
Which data do we collect?
1 The personal data controller means the entity that determines which personal data and why he will collect and how he will protect them.
Our company processes the above data or also other data based on your consent in certain cases. In such cases, the accurate scope of the personal data to be processed is specified in the consent that you have signed. In such cases, you have always the possibility to withdraw your consent.
For what purposes does our company use the personal data?
In compliance with legal regulation in force, we collect and process personal data for a purpose determined in advance and only in the extent required to meet such a purpose.
We can process personal data also for other purposes with your consent (e. g. marketing).
In such cases, the purpose of collection and further handling personal data is exactly defined in your consent. In such cases, you have always the possibility to withdraw your consent.
Use for another purpose than for which they have been colected?
In certain cases, our company can process personal data for another purpose than the purposes for which the personal data have been collected. It is the case, in particular, if we collect your data for the purposes of the performance of the contract or the provision of a service and:
From what resources does our company obtain personal data?
Directly from you during the negotiation about the conclusion of a contract or the provision of a service and consequently during the implementation.
From registers and records accessible to the public in cases in which we exercise our justified interests, in particular, when collecting sums due, when selecting a suitable supplier, when verifying the existence of an entity or when verifying that data are up-to-date.
From open or publicly accessible sources – e. g. the partner´s website or advertisement – in case of prospective business partners for the purpose of establishing communication about possible business cooperation. Our company can save such basic data in its CRM system for the purpose of a future contact.
We mutually transfer data with other entities incorporated within the ELKO EP Holding for internal administrative purposes .
From other entities if a legal regulation explicitly allows it (e. g. in the course of a judicial dispute) or if you have given to that other entity your explicit consent to transfer information about you.
2 Within the ELKO EP Holding, we transfer certain personal data of our business partners, customers or employees, in particular, for the purpose of internal administration and reporting. However, the purpose can be also the facilitation of the conclusion of contracts, the provision of performances or the solution of certain affairs.
Are you obliged to transfer us your personal data?
If we process data in relation to a contract that you have concluded with us or a service that we provide to you, you can decide voluntarily whether you conclude the contract or you take advantage of the service, or not. If the contract has been concluded or the service has been used, then you are obliged to transfer us information required for the performance of the contract or the use of the service. We cannot provide you a service or other performance without such information.
If the meeting of legal obligations or the protection of our justified interests is a reason to collect or to further process your personal data, then you are obliged to provide us your personal information. We always request only data required to meet the defined purpose.
If we process data based on your consent, then the transfer of your personal data is completely voluntary.
In which way we secure the protection of your data?
Our company, in compliance with effective legal regulations, secures personal data that it handles by means of all suitable technical and organizational measures in order to secure the highest possible level of protection considering the character, extent and purposes of processing and probable risks. We have introduced safety and controlling mechanisms in the effort to prevent unauthorized access or transfer of data, their loss, destruction or other possible abuse.
Our employees are obliged to maintain confidentiality. If we transfer data to third entities, then also these entities are obliged to maintain statutory or contracting confidentiality.
To whom do we transfer your personal data?
The processors are:
Companies in the holding
The following companies belong to the ELKO EP Holding:
Duration of your personal data storage
We process your personal data for the period required to meet the purpose for which they have been collected or following another purpose. If a legal regulation does not directly stipulates a specific period during which personal data have to be processed, we consider that the purpose of processing continues for the period when the exercise of legal claims from this activity is imminent (usually a ten-year limitation period) and one more calendar year after all imminent legal claims terminate, i. e. in case of a contract, 11 years after the contracting relationship terminates.3
Our company will process your contact data for the purposes of sending commercial communications for the period until the partner disagrees with such mailing. However, even afterwards we will be entitled to process basic information about the reasons why we were sending such commercial communications for a reasonable period to prove the justification of such mailing.
3 E. g. a limitation period continues, in case of the purchase of goods, after the expiration of the warranty period during which the customer can exercise legal claims. Afterwards we keep the personal data for the period of one year in order to be sure that no complaint was lodged before the court or another authority against our company even on the last day of the period.
What are your rights and possibilities?
1. Right for information and explanation
Our company is obliged to provide you information specified in this document briefly, transparently and comprehensibly. If any provision of these principles is not clear to you or it is not completely understandable for you, don´t hesitate to address us. You find contacts to our company in the end of this document. Our employees will be willing to provide you explanation or additional information.
2. Right to withdraw your consent
In cases when we collect and process data based on your consent granted you are entitled to withdraw that consent anytime. Granting the consent is completely voluntary. If you withdraw your consent, it has influence neither on the processing activities that took place at a time when the data were effectively provided nor on the processing activities that our company is obliged to make for a reason of an earlier granted consent and the already completed processing activities (for the reason of observing legal obligations or the protection of our justified interests).
The withdrawal of the consent is free of charge and you can make so in writing to e-mail GDPR@ELKOEP.CZ
3. Right to access the personal data
You are entitled to have the overview about the data that we process about you. Consequently, you can request information from us whether your personal data are processed by our company, or not. In case that we process your personal information, we will provide you any and all related information in the extent required by Article 15 of the GDPR Regulation, including a copy of the personal data processed.4
The implementation of the right of access the personal data shall be without prejudice to the rights of other persons.
4. Right to object
If we process personal data for the purposes of the justified interests of our company or a third party, you are entitled to object against such processing in cases when it is justified by your specific situation – i. e. in case when the processing itself is admissible but there are specific reasons at your part why you do not wish the processing to take place despite of that.
Our company will have to review the processing that takes place. It will not process such personal data anymore unless there are material justified reasons for processing that prevail over your interest for the protection of your privacy or other interests, rights and freedoms or unless the processing is carried out in order to stipulate, exercise or defend our company´s legal claims.
If we process personal data for the purposes of direct marketing, you can object to such processing of personal data anytime. You can exercise such right also by means of technical tools (unsubscribing from the deliveries of commercial communications). Afterwards, our company will not process your personal data for the purposes of direct marketing, however, they can continue to be processed for other purposes.
You can exercise your objection, as well as your other rights, at the below contacts. Will you always describe your specific situation based on which you conclude that our company should not process data about you.
However, the possibility to object is not applicable to all cases of processing; it cannot be claimed in case when we process your data based on another legal basis than the necessity for a justified purpose – e. g. for the reason of necessity for the performance of the contract or the fulfillment of statutory obligations.
4 We will communicate you the categories of personal data that we process, the purposes of processing, the categories of recipients to whom personal data can be made available, the planned duration of data processing, information about the source of these data, information about your rights and information whether automated decision-making takes place.
5. Right for correction or completion, if applicable
If you consider that we process inaccurate data about you, you are entitled to notify us about it and to request correction or completion.
6. Right for deletion (so-called right “to be forgotten”)
7. Right for the portability of data
5 Points (h) and (i) of Article 9(2) as well as Article 9(3) of the GDPR Regulation
6 In accordance with Article 89(1) of the GDPR Regulation
8. How do we attend to your objections and requests?
If you address our company with an objection or a request for exercising any of your statutory rights, we will inform you about the measures taken. If we do not take any measure, we will inform you about this fact as well and explain you the reasons of our actions. We will provide you this information not later than one month as of the receipt of the request. If it is necessary to extend such period due to the complexity and the number of requests, we will notify you about it also not later than one month as of the delivery of the request along with the reasons of postponement. We will extend the period for not more than two more months. We will make our best in order to provide you information about measures taken as soon as possible.
We will provide you information about measures taken in the same way as you requested them. Any and all objections and requests and our responses are made and provided free of charge. However, if your requests keep repeating or are apparently unreasonable, we can request the compensation of costs related to the provision of information or we can even refuse to comply with a request.
Our company can comply with your requests or objections only if it has no doubts as regards the identity of the person that submits the request or objection. We have to make sure that the rights are not abused by other persons and your personal data are not transferred to another person without authorization. Therefore, our company verifies the requester´s identity by demanding additional information by means of which the requester´s identity is confirmed to us or the submission of a request or objection with an officially authenticated signature. In case of verbal exercising a request or an objection at our branch, we will request that your identity is proved by presenting an ID-document.
9. Right to lodge a complaint with a supervisory body
If you do not agree with the manner in which we process your personal data or disagree with our company´s attitude, you can address the following supervisory body with your complaint anytime:
Úřad pro ochranu osobních údajů (Office for Personal Data Protection)
Pplk. Sochora 27, 170 00 Prague 7
Phone: +420 234 665 111
How can you contact us?
We are obliged to verify the identity of the person that exercises the above rights in order to prevent the abuse by another person and prevent that we transfer any and all data about you to another person. Therefore, the requester´s identity will be verified, in case of a personal request exercised at our company´s branch, by presenting a valid ID-document. In case of an e-mail request, we will insist that the request is delivered from an e-mail that we have recorded for you and we will request the provision of other information that we could relate to the information that we have already at disposal in order to be sure that we do not transfer data to somebody else. If it is not possible to identify you safely in this way, we will be made to request from you that you send us a request in writing with an officially authenticated signature or you present us your ID-card in person.
You can address our company with your questions, requests or objections in the following ways:
|+44 1626 886 342|
|+44 7719 321 186|